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Customer Service

Delivery Information
All the order at Astartoys.com after the payment is cleared unless otherwise stated, the collection will be able to collect at following collection venue as per agreed by Astartoys.com
1.Bendemeer Road
2.Boon Keng Mrt
3.Lavender Mrt
4.Choa Chu Kang Mrt
5.Toa Payoh Mrt
Other collection location is subject to Astartoys.com decision , please contact for the delivery information before place the order . Thank you.

 

Returns

All the goods sold are non-returnable , neither exchangeable nor refundable unless goods are incorrect goods deliver by Astartoys.com . Astartoys.com reserve the rights to reject any goods return , exchange , refund or any unfair conditions demanded by customer.

Ordering
All the item is listing at Astartoys.com is brand new sets unless otherwise stated. Before place the order at Astartoys.com ,please contact us for the stock availability and box condition if you have any concern. You reaching us support@astartoys.com .
Payment, Pricing & Promotions
All the pricing listed at Astartoys.com is deemed correct and Astartoys.com reserved the right to make the changes on the pricing time to time .Prices many have changes due to periodically sales or promotions. Astartoys.com reserved the right to cancel the order and making the full refund due to the pricing error ,out of stock, system error whether caused by intentional or unintentional by Astartoys.com staffs,contractors and hosting service provider.
Viewing Orders
All the order can view in the user account and the order confirmation will be sending to customer registered account once the order is succesfully placed. If you have issue viewing the order that you have placed, please do send us the email support@astartoys.com. We would assist you within 4-6hours after received your request.
Updating Account Information
Astartoys.com user can update the personal profile and detail by login into the account  to make the changes. If you encountered any issue on updating account information please do send us the email support@astartoys.com .We would assist you within 4-6hours after received your request.